Payroll Change Request
A one-off modal became a hub-and-spoke system that handles 20+ payroll request types, with different compliance rules in each region.
- Problem
- Fragmented payroll updates with inconsistent backend logic caused frequent errors and heavy manual Ops work.
- Objective
- Turn a small feature request into a scalable system for 100% self-serve payroll, without compromising compliance across 185+ countries.
- Impact
- Fewer errors, higher self-serve adoption, and a lighter Ops workload, with a foundation for future expansion.
- My role
- Led the end-to-end system redesign, delivering a workflow framework that supports multiple changes in a single flow.

